**Design Inspiration for Every Product Comes from the Heart at Pug Merch**:

I have a deep-seated passion for pugs that has grown over the years through my experiences with these charming companions. Their unique personalities, playful demeanor, and affectionate nature make them not only wonderful pets but also invaluable members of our families. My interest in pugs began when I adopted my first pug, and I was immediately captivated by their loyalty and distinct character. In every product and design I try to carry that passion in every design created

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**Our pug merchandise and unique designs are specifically designed for pug people and pug lovers alike**: We try to have a something for everyone to show their pug love and pride.

3. **Product Features**: Detailed key features of each product are listed, such as materials used, functionality, and any innovative aspects that set them apart.

4. **Quality Assurance**:We pride ourselves in quality control measures in place to ensure that products meet your standards before being shipped.

5. **Customization Options**: If applicable, we have customization options for some products available for customers (you), such as color choices, sizes, or personalized designs.

6. **Sustainability**: Highlight any eco-friendly practices related to the design, materials, or packaging, appealing for environmentally conscious consumers.

7. **Pricing Strategy**: We determine pricing, and any factors that contribute to value (e.g., design uniqueness, production costs).

8. **Shipping Information**: Our shipping details about shipping times, methods, and any guarantees related to delivery and are dependent on product.

9. **Returns Policy**: Returns and exchange policies are located below.

10. **Testimonials**: Include customer reviews or testimonials that speak to the quality and appeal of your products.

11. **Market Trends**: Our products align with current market trends or consumer preferences, showcasing their relevance. They are unique and we value our designs and our products.

12. **Promotional Offers**: We have promotional offers and sales. Sign up for our news letter for the latest news. sales, and designs.

Shipping

Each and every product individually is made for you. So times and locations can vary. Please read our shipping policies throughly. Most products are produced in the United States or Canada. We have a few imports that come from other countries because we want to give you variety and the best quality available.

Summary: Once you've placed an order, you might no longer be able to edit the order details or cancel it. If you have an issue with the shipment of your order, contact us within 30 days of the delivery or estimated delivery date. In some cases, you may need to reach out to the shipping carrier directly.

Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change some parameters, Customer addresses, etc., please check whether such an option is available in your account. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis. 

The risk of loss of, damage to and title for Products pass to you upon our delivery to the carrier. It shall be your (if you are a User) or your Customer's and our responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case, will not make any refunds and will not resend the Product. It will be the carrier to refund.

If carrier tracking indicates that a Product was lost in transit, you or your Customer may make a written claim for replacement of (or credit to the cusyomer’s account for) the lost Product in compliance with our Return Policy. For Products lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.  All such claims are subject to investigation and sole discretion. We cannot guarantee delivery to P.O. boxes.

Summary: While we may provide delivery estimates, we can't provide guaranteed delivery dates. Once Pug Merch receives payment for your order (including delivery fees), we fulfill the order and pass it onto the carrier. This is also the moment where you or your customer legally become the owner of the products.

We deliver to most places in the world. You shall cover delivery costs. Delivery prices are additional to the Product’s price and may vary depending on delivery location and/or sort of Products, and additional charges may be added to the order for remote or difficult to access locations that require special attention. Flat rate delivery charges are shown on our checkout page; however, we reserve the right to advise you of any additional delivery charges that apply to your specific delivery address.

We do not guarantee door-to-door delivery. Final delivery is handled by third-party shipping carriers, and the method of delivery may vary depending on the carrier and the destination. Orders may be delivered to local post offices, parcel lockers, or other designated pickup points, depending on the practices of the carrier and regional logistics infrastructure. Printful is not responsible for the specific delivery method once the shipment is transferred to the carrier.

Some Products are packaged and shipped separately. We cannot guarantee delivery dates and to the extent permitted by law accept no responsibility, apart from advising you of any known delay, for Products that are delivered after the estimated delivery date. Average time for delivery may be shown on the 2 weeks or less average. It is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming order can be subject to change. In any case, we will do our best to contact you and advise you of all changes. We try our best to make Product delivery as simple as possible.

Ownership of the Products will only pass to you/Customer after we receive full payment of all sums due in respect of the Products, including delivery charges and taxes, and deliver the Products to the carrier. 

We make no guarantees with respect to any collaboration we undertake with you, including any collaboration with respect to Services, Products (including new Products) or any integration with the platform.

If you receive a defective item and it is not the carrier’s fault, you can ask for an another one or your purchase price back. Please contact us directly at contact@pug-merch.com and we will do our best to make it right. We will ask you to return the unused new product in the new condition it was sent to you. We will pay for the shipping back but all requirements must be met.

Returns and Exchanges